Full Visibility. Full Control.

Draw on our team's wealth of knowledge & expertise to empower your business.

Gain a competitive edge through innovative, digitally transformative and compliant solutions.

Invoke critical thinking when developing your sustainability & growth plans.

Sustainability & Growth

Solution Support

Ensuring that your solutions meet industry standards

If you’re an organization working in or delivering solutions for life sciences, the chances are that you already appreciate the importance of demonstrating that your infrastructure, computer systems and software solutions comply at all times with strict industry regulations. 

Odyssey VC appreciate this too. That’s why, as we support you in the deployment of validated, fit-for-purpose digital solutions, we also supply highly skilled and trained support engineers to ensure that, as you run your operations, the solutions maintain their consistency, quality and accuracy.

For us, it is important that you feel you have a service provider partner you can trust. By putting in place a fit-for-purpose Service Level Agreement (SLA), we ensure that we understand your priorities and produce clear guidelines to help set expectations and accountability, allowing us to see eye to eye with you in terms of quality and standards.

Within our SLA options for IaaS and SaaS we address elements such as:

  • Service requests
  • Incident management
  • Change management
  • System maintenance and monitoring
  • Training needs

Odyssey VC is committed to standing over the high performance of the solutions we support. By partnering with Odyssey VC you can ensure that your digital solutions continue to add value to your organization while also ensuring that critical guidelines – such as FDA’s 21 CFR Part 11 and EMA’s Annex 1 – are being fulfilled.